exchange, return and refund policy

One Half Roastery’s coffee is roasted each week as it’s a fresh product, meaning it’s perishable with a limited consumption window.

This means that if we sell and send coffee to a customer, and for some reason, it’s returned to us, we aren’t able to resell it.

To request a return or exchange of the product, images of:

  • Courier label
  • Box where the product arrived
  • The product or products that must be returned or exchanged

In case of not being able to provide these images, we will not be able to make any change or refund.

We will only accept returns in the following cases:

  • A mistake in the order for which One Half Coffee is at fault.
  • If you don’t receive the packet due to an error by the shipping company/courier.
  • The customer received a product (not coffee) and it was not what they expected. In this case we will take care of the collection and the customer must be responsible for the cost of shipping. This cost will be reduced from the amount to be returned of the unwanted product. Said return will be made once the product is received at our facilities, having verified that it is in perfect condition.


    Terms & Conditions

    Welcome to One Half Coffee Roastery Sdn. Bhd. for online store. Terms and conditions stated below applies to all visitors and users of You are bound by these terms and conditions as long as you’re on


    The content of terms and conditions may be change, move or delete at any time. Please note that have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, will take immediate actions against the offender(s).

    Site Contents & Copyrights

    Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by One Half Coffee Roastery Sdn. Bhd..

    Comments and Feedbacks

    All comments and feedbacks to One Half Coffee Roastery Sdn. Bhd. will remain.

    User shall agree that there will be no comment(s) submitted to the will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

    Product Information

    We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


    User shall agree that may send newsletter regarding the latest news/products/promotions etc through email to the user.


    The user shall agree to defend, indemnify and hold harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

    Link to other sites

    Any access link to third party sites is at your own will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

    Inaccuracy Information

    From time to time, there may be information on that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.


    This agreement is effective unless and until either by the customer or Customer may terminate this agreement at any time. However, may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

    Shipping and Delivery Policy

    Items in stock: 2-5 working days for Standard Delivery items. Items that are out of stock: Please email or call us for assistance.


    All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

    Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order

For more detail on Shipping Policy, Please refer to the Shipping Policy.